POLICIES

EVENT CHANGES, TRANSFERS, DEFERMENT OR REIMBURSEMENT POLICY :

EVENT CHANGES

At any time, you can decide to change event until August 17th 2018 at 8 pm (the day before the event).

Same participants

  • To equal or lower fee event

The change is at no additional charge to you, but there is no refund on the difference.

  • To higher fee event

You pay only the amount of the difference for the new event.

Adding or removing  participants

  • From solo to team

To change a solo registration to a team registration, you pay the fee difference (if higher than the original registration) plus $10 per new participant.

  • From team to solo

To change a team registration to a solo registration, you pay the fee difference (if higher than the original registration).

Splitting a team

A team may decide to split in several registrations.

  • To an equal or lower price event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher price event

You pay only the amount of the difference for the new event.

  • Adding participants

You pay the fee difference (if higher than the original registration) plus $10 per new participant.

Procedure: By sending us your request by e-mail at xterraquebec@gmail.com before August 4th 2018 at 5 pm or on site (see schedule on www.xterraquebec.ca) before August 17th 2018 at 8 pm.

TRANSFERS

Until August 17th 2018 at 8 pm (the day before the event), you can easily transfer your registration to a friend for the same event. The transfer fee is only $20 for a solo event or $10 per person for a team event.

Procedure: By sending us your request by e-mail at xterraquebec@gmail.com before August 4th 2018 at 5 pm or on site (see schedule on www.xterraquebec.ca) before August 17th 2018 at 8 pm. The new participant must be present for his registration.

Note that if the new participant wishes to change the event, our change-of-test policy applies.

If we are at maximum capacity in the new event at the time of the change, we reserve the right to offer you an alternative event or to defer your registration free of charge.

DEFERMENT

Whatever the reason

Up to two weeks before the event (no later than August 4th 2018 before 5 pm), you can postpone your registration to the 2019 edition for the same event. The deferral fee before this date is only $20 for a solo event or $30 for a team event. You must send an email to xterraquebec@gmail.com to make your deferral request. Fees must be paid before August 17th at 8 pm for the deferral to be effective.

Medical reason only

Between August 4th 2018 at 5 pm and August 17th 2018 at 8 pm, it is possible to defer a registration, but only upon presentation of a Doctor’s note which specifies that it is impossible for you to take part in the event.

The defer fee is $40 for a solo event or $60 for a team event.The change must be made on site (see schedule on www.xterraquebec.ca) before August 17th 2018 at 8 pm. The new participant must be present for his registration.

Only medical reasons are accepted from August 4th 2018 at 5 pm. The Doctor’s note must have been presented to the organization and the fees paid before August 17th 2018 at 8 pm for the deferral to be effective otherwise the registration will not be refunded.

Please note that if the 2019 edition of XTERRA Québec were to be canceled for any reason, the refund would be 100% of the deferral fee plus 50% of the registration fee paid for 2018.

REIMBURSEMENT

You can request a partial refund before August 4th 2018 at 5 pm by sending an email to xterraquebec@gmail.com. The amount refunded regardless of the reason is 25% of the basic amount of your registration.

No refunds possible after August 4th 2018 at 5pm.

Please note that taxes, on-line registration fees and Triathlon Québec fees are non-refundable and are also extra in all our policies if applicable.

CANCELLATION

XTERRA Quebec, in accordance with management executives, city officials and local law enforcement has the authority to cancel any of the events for emergency purposes such as, but not limited to, inclement weather or threat of terrorism. If such emergency conditions force cancellation, refunds cannot be provided since funds will have been spent in preparation for the event.